Our People Make the Difference

In today’s market, shippers appreciate transparency and honesty, and they appreciate and respect when a carrier is realistic with their promises.  It helps you to strategize and plan better, and arms you with the most information to manage customer service issues.   For shippers, better service extends beyond pickup and delivery and includes better customer relations as well. 

“Happy employees deliver the best in customer service,” said Jim Fields, PITT OHIO’s Chief Operating Officer.  “If we expect to have happy customers, we have to look at the people who take care of our customer, the people who interact with them every day.  Happy and engaged employees are the most effective at taking care of our customers in a pleasant way.” 

Customer satisfaction begins with a mission focused on employee engagement and retention that starts at the top, and is consistently reinforced by company leaders.  At PITT OHIO, core beliefs have been passed down from generation to generation, creating a team environment where employees feel respected and appreciated resulting in a strong 98% retention rate among our employees.  We believe gratitude changes everything. 

Besides the good feeling of working somewhere you are treated well, PITT OHIO believes the culture within their organization is reflected in how it does business.  When a company puts their people as their top priority, they are also putting your business atop that list.  It has been proven that excellent customer service is a prerequisite for success in logistics and high employee morale is a prerequisite for excellent customer service.  Because, when it comes down to it, a happy employee who feels valued delivers the finest customer service experience - a clear competitive distinction.

Employees are our most valuable resource and serve as the backbone to our culture, which is built around our employees and a companywide goal of developing a reputation for delivering unmatched customer service. 

We strongly believe it makes a difference and our satisfied customers agree we deliver on our mission statement, “We’re Always There For You!”